Returns & Exchanges

At Thunderbird Skin, we want you to be completely satisfied with your natural skincare journey. If a product isn't the right fit for your skin, we offer a 30-day return policy for unused or gently used items.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Secure Packaging

  Carefully pack the items in their original boxes to prevent damage during transit, ensuring all components and protective seals are included.

• 3.
  Ship the Product

  Affix the provided shipping label or use a tracked service to send the package back to our fulfillment center for inspection.

• 4.
  Receive Your Refund

  Once our team verifies the condition of the return, a refund will be issued to your original payment method within 5-7 business days.